It’s frustrating when any app stops working on your Mac, let alone an app that you use as often as Apple Mail. Fortunately, whatever the problem is, you just need to follow a simple set of troubleshooting steps to fix it. It might become totally unresponsive or it might just stop receiving new emails. Screenshots illustrating the errors you’re getting (if there are any) will help us see the situation more clearly.There are lots of ways Apple’s Mail app might stop working on your Mac. If you're connecting by using any supported protocols (WebDAV, SMB, FTP, SFTP), please keep in mind that the credentials are case-sensitive. Please check your cloud service support section for more information on special character limitations. If restricted characters are used in the titles of files and folders, you will see an exclamation mark on the folder and an unknown error on the file thumbnail. Using such special characters might lead to sync errors. Some cloud services impose special character restrictions for the names of files and folders. ![]()
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